Emotional Intelligence and Workplace Conflict

Highly skilled individuals come at a high premium, but how often do employers correctly estimate or even fully consider the value of high emotional intelligence in the workplace? A quick online search will give several excellent definitions of emotional intelligence, however this article found at Inc. gives one that is very easy to understand. Emotional intelligence is “an ability to understand and manage emotions…”

Inability to manage emotions can quickly overshadow the gifts and abilities of an individual. Many human resource managers can attest to the hours spent helping high worth employees navigate situations that exposed their issues with anger, insensitivity, and poor communication. One key way that this manifests is in situations of conflict. While conflict resolution is not necessarily easy for anyone, it is particularly challenging for those lacking emotional intelligence.

Strong emotional intelligence allows us to empathize, view conflict from various perspectives, and properly filter our responses when confronted with differing opinions and methods of doing things. In a dynamic work environment, conflicting views can’t and shouldn’t be avoided. Team members may unlock new levels of problem solving and innovation when allowed to challenge ideas. However, if there is no real emotional intelligence when debating ideas, more harm than good will result.

Great companies encourage growth in all areas, and this should include emotional intelligence. Through a combination of coaching and teaching, training directors can expose employees to the concept of emotional intelligence and consequently build a better work culture and environment.